Returns & Exchange
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order number or receipt) must be provided.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made jewellery
- Gift cards
- Sale or clearance items
Exchanges
We offer exchanges within 7 days of delivery for:
- Incorrect items received
- Defective or damaged products
- Size issues (where applicable and subject to stock availability)
If the requested replacement item is unavailable, we may offer a store credit or refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
- A description of the issue
- Record a short unboxing video clearly showing the parcel being opened.
We will review the claim and arrange a replacement, exchange, or refund where appropriate.
Return Shipping
- A ₹100 processing fee is deducted from the refund amount.
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There is no fee when opting for a store credit exchange.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Store Credit
In some cases, store credit may be offered instead of a refund. Store credits are valid for 12 months from the date of issue unless otherwise stated.
How to Start a Return or Exchange
To request a return or exchange, please contact us at:
Email: [Belori.support@gmail.com]
Include your order number and the reason for your request, and our team will guide you through the process.